Customer Service


Pints & Schooners is committed to the satisfaction of our customers. If for any reason you are not entirely satisfied with your purchase, you may return or exchange it, even if it has been custom engraved. We will satisfy you in accordance with our return policy which is stated

If you have any questions or concerns, please contact us at:


All Custom Engraved Gifts purchased will ship within 3-5 days of the purchase date. All Customer Engraved Gifts will be accepted for a full refund, credit, or exchange if returned with a valid sales receipt within 30 days of original purchase date. Returns may be sent to:

Pints & Schooners
Att: Returns
3471 Julian Avenue
Long Beach, CA 90808

If you have any questions or concerns, please contact us by email at: or by phone at: (714) 824-7957


Pints & Schooners
3471 Julian Avenue
Long Beach, CA 90808

Last Updated: November 30, 2013

To Our Valued Customers:

We want you to know that we handle the information you send us via the internet with great care. Our Privacy Policy will change and adhere to the internet's ever changing environment. We will keep you informed by updating our Privacy Policy as needed. Please review it occasionally to stay informed. The information entered on this site is handled in the following manner:

Automatic Data Collection & Cookies
We do not do any automatic data collection or use cookies to identify visitors E-mail Addresses. We capture a visitor's email address when an order is being placed and we save it along with a user's specified password. A visitor may check on orders by using their email address and passwords at any time. We DO NOT share our email lists and they are only used to communicate with customers in regards to their orders.

Custom Entered Information
We keep information provided by our customers such as registration information, transaction information (ex. Dates of sale, sale amounts, type of payment) and contact information (ex. name, address, phone number.) Contact information can always be edited by the customer, but a valid login and password is required.

Mailing Addresses
We use customer mail addresses for sending purchased items or communications in regards to purchased items. We DO NOT share this information with any outside companies. We will occasionally send out notifications on sales and discounts, but you can request to be added to our do-not-send notifications list. Simply place "Do Not Send Notifications" in the Subject line and send your email to:

Telephone Numbers
Customers who give us their telephone numbers online may receive telephone contact from our representatives regarding orders placed or requests they have made. It is also possible to be contacted by one of our representatives to follow up on your satisfaction with our service. We DO NOT share this information with any outside companies.

Ad Servers
Pints & Schooners DOES NOT use ad server companies for this Web site.

Children's Online Privacy
The Children's Online Privacy Protection Act took effect April 21, 2000 and pertains to Web sites directed toward children under 13 years of age. does not collect information on any person under 13 years. We ask that children do not submit information to us without the permission of a parent or guardian.

If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.


The network of operated by Pints & Schooners, LLC or its affiliates or subsidiaries, is comprised of various Web sites and Web pages. Pints & Schooners websites are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Pints & Schooners Web Site constitutes your agreement to all such terms, conditions, and notices. Your use of a particular Pints & Schooners website included within the Pints & Schooners Web Sites network may also be subject to additional terms outlined elsewhere on that website (the "Additional Terms"). Additionally, the Pints & Schooners Web Site may themselves contain additional terms that govern particular features or offers (for example, sweepstakes or chat areas). In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular Pints & Schooners website, then these terms shall control.

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE ( By accessing or using this Site, you agree to these terms of use, conditions and all applicable laws. If you do not agree to these terms you may not use this Site.

Pints & Schooners reserves the right to change the terms, conditions, and notices under which the Pints & Schooners Web Sites are offered, including but not limited to the charges associated with the use of the Pints & Schooners Web Sites. You are responsible for regularly reviewing these terms and conditions.

Unless otherwise specified, the Pints & Schooners Web Sites are for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Pints & Schooners Web Sites.

You may display and, subject to any stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for your own noncommercial use, or to place an order with Pints & Schooners or to purchase Pints & Schooners products. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Site, without prior written permission of Pints & Schooners is strictly prohibited.

Harassment in any manner or form on the Site or any of the Pints & Schooners Websites, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Pints & Schooners employee, host, or representative or other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.

The entire content included in this Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of Pints & Schooners. The collective work includes works that are licensed to Pints & Schooners. Copyright 2000, 2001. ALL RIGHTS RESERVED. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to Pints & Schooners, or other respective owners that have granted Pints & Schooners the right and license to use such Marks.